Multilingual Solution: The Department of Administrative Reforms and Public Grievances (DARPG) has announced a collaboration with Digital India 'Bhashini' to implement a multimodal, multilingual e-governance solution for the Centralized Public Grievance Redressal and Monitoring System (CPGRAMS). This step has been taken under the instructions of Prime Minister Narendra Modi to bring qualitative improvement in grievance redressal systems and make them more responsive, accessible, and meaningful to citizens. With the multimodal, multilingual solution, it is envisaged that citizens will be able to easily register complaints through 22 regional languages on the CPGRAMS portal.

Navigation will also be made easy.

Citizens can use their voices to register complaints by speaking in their regional language. The solution will also make access and navigation easier on the CPGRAMS portal. The government said that this collaboration of DARPG-Bhashini will lay the future roadmap for a more efficient, accessible, and responsive governance system for citizens. The integration of Bhashini with CPGRAMS is an important milestone in AI-powered, multilingual citizen engagement, ensuring that language barriers will no longer be a hindrance to grievance redressal and public service access. The solution is expected to be implemented by July 2025.

More than 56 lakh complaints redressed

Meanwhile, according to information presented in Parliament this week, more than 56 lakh complaints were redressed under the Centralized Public Grievance Redressal and Monitoring System (CPGRAMS) between November 2022 and February 2025. Minister of State for Personnel Jitendra Singh said in a written reply to a question in the Lok Sabha, "A total of 52,36,844 complaints were received on CPGRAMS from November 1, 2022 to February 28, 2025 and 56,63,849 complaints were resolved through this system.

59 thousand 946 public grievance cases pending

The minister said that as of February 28, 59,946 public grievance cases are pending in the ministries/departments of the Government of India. Citizens can register complaints through 5.1 lakh Common Service Centers (CSCs). Meanwhile, according to the monthly report released by DARPG, a total of 50,088 public grievances were redressed by the states and union territories in February this year, while the number of such pending cases on the CPGRAMS portal is 1,90,994.